AI-06
AI Maintenance & Optimization
Support its operation and continuous improvement.
The problem
An AI solution in production can become costly, unstable, outdated or less relevant.
What we do
- Operational monitoring
- Incident analysis
- Performance and AI cost optimisation
- Answer quality tracking
- Controlled adjustments and security reviews
- Monthly report
Packages and pricing
What you get, at what price.
Enterprise
Custom quote
Critical systems, larger scopes, tailored supervision, optional on-call, specific service commitments and reinforced support.
Request a quoteCompare packages: what do I get?
| Included | AI Care Starter$390 / month | AI Care Business$1,190 / month | AI Care Advanced$2,990 / month |
|---|---|---|---|
| Agents or workflows covered | Up to 2 | Up to 5 | Up to 8 |
| Monitoring | Periodic checks | Regular monitoring | Enhanced monitoring |
| Corrective maintenance | Incidents covered | Incidents and adjustments | In-depth fixes and optimisation |
| Cost optimisation | Recommendations | Monthly analysis | Monthly analysis and adjustments |
| Performance optimisation | Recommendations | Targeted adjustments | In-depth adjustments |
| Included service time | 3 h/month | 10 h/month | 25 h/month |
| Reporting | Monthly summary | Monthly report | Report and monthly committee |
| Target first response | 2 business days | 1 business day | 4 business hours |
| Steering meeting | No | No | 1 monthly meeting |
| Major developments | Excluded | Excluded | Excluded |
Why move up? Each higher level covers more volume, deeper analysis and more support, line by line in the table.
Enterprise — custom quote
Critical systems, larger scopes, tailored supervision, optional on-call, specific service commitments and reinforced support.
What's not included
- Hosting, AI model usage and third-party licences
- Major redesign and new agents
- Uptime guarantee
- 24/7 support unless under a specific contract
The first-response time is an initial pick-up, not a guaranteed resolution.
Unused hours do not roll over to the next month.
Extra hours and scope changes are quoted separately.
Start conditions and fees
- Timelines start once scope is approved, the required information and access are received, and the start conditions in the quote are met.
- Any request not included gets an estimate and prior approval.
- Third-party costs (APIs, cloud, licences, messaging) are separate from HACKTUALIZ fees.
- Intellectual property, usage rights, confidentiality, data, liability, payment and termination are set out in the contract.
Prices exclude taxes, in US dollars; applicable taxes are added. The FCFA amount is an indication at a fixed internal rate (600 FCFA per USD), not today's exchange rate: invoicing follows the signed quote. Timelines are targets.
Example use cases
- AI agent or assistant already live
- Rising AI API bills
- Degrading answers
Our honest limits
- No uptime commitment, 24/7 on-call or unlimited interventions are included without a written contract.
- Classic application maintenance remains a separate expertise.
- Which package should I choose?
- Pick by volume: the table above shows what each package covers. If unsure, AI Care Starter lets you start small; an advisor can also guide you.
- Are API and hosting costs included?
- No. Third-party costs (AI APIs, cloud, licences, messaging) are billed separately by usage, apart from our fees.
- When do timelines start?
- Once scope is approved and the required information and access are received. They are target timelines, not guarantees.
- Who owns the data?
- Your data stays yours. Intellectual property, usage rights and confidentiality are set out in the contract.
- What if I need more?
- Anything outside the package is estimated and approved with you first. The Enterprise package covers wider needs.